Facilities Services Assistant - London

Salary: Competitive

The Facilities Assistant is responsible for, facilities and office services. Providing an efficient and professional service to attorneys and staff.

Duties & Responsibilities of a Facilities Services Assistant

This list is not exhaustive and may be supplemented and changed as necessary.

• Supporting the Facilities Coordinator / Supervisor as and when required regarding vendor management and Soft Service Support.
• Assist with contractor access arrangements, coordinating with building security. Including pass management and Health & Safety induction coordination.
• Supporting the Facilities Coordinator / Supervisor as and when required regarding internal moves and changes.
• Undertake regular floor walks, checking areas for security, general condition, and cleaning. Report any issues to appropriate department, including urgent requests to Building Maintenance.
• Monitoring stock levels of stationery and ergonomic equipment
• Administration
• Assist with departmental administration - Proactively note, record and action issues as they arise connected with Facilities operations and invoice processing.
• Upkeep and review of Manuals, Handbooks, Guidance notes, floorplans etc.
• As and when required cover Facilities Helpdesk - Monitor and respond to Facility Helpdesk e-mails or telephone queries in professional, timely and appropriate manner. Where needed take appropriate action or register issue. Communicate with users to ensure they are aware of their request status.
• Report any technical and software issues; liaise with appropriate person or department for technical assistance.
• Communicate effectively with other departments, such as catering, IT, AV, facilities.
• Be aware of basic procedures, main contractors/suppliers, and all external key contacts.

• Exceptional customer service orientation.
• Excellent telephone etiquette.
• Excellent verbal and communication skills.
• Reliability, commitment and punctuality.
• Maintain flexibility with work assignments and schedule.
• Ability to handle multiple priorities, meet deadlines and work well under pressure.
• Ability to communicate and work effectively with clients and all levels of employees.
• Professional attire and demeanour.
• Ability to maintain confidentiality.
• Ability to work as part of the support services network.