Performance & Insight Senior Analyst - Solihull - ref. b50374015

npower Business Solutions (nBS) powered by E.ON is a leading £5 billion revenue business with a vision to become the number one B2B energy supplier in the UK. We serve approximately 60,000 customers and manage around 300,000 meter points in the Industrial and Commercial (I&C) sector.

We have an exciting opportunity for a Performance & Insight Senior Analyst to join our Mid-Market Growth & Optimisation team. In this role, you’ll take the lead on key performance and insight activities, helping to drive efficiency and effectiveness across the segment.

• Monitor and provide insights on performance across the segment, identifying trends and underlying causes. Support stakeholders in addressing challenges and foster continuous improvement through training and process enhancements to strengthen compliance and outcomes.
• Prepare business cases and forecasts for steering business outcomes, being a key interface with Controlling, Sales, Service and Operation teams.
• Deliver commercial and operational Continuous Improvement initiatives prioritised by business need and impact based on performance insights and working closely with stakeholders.
• Develop segment and channel strategies to optimise end to end performance, in line with business expectations and market conditions.
• Understand and interpret internal/external policy/regulation changes and provide recommendations to ensure adherence.
• Ensure resource planning is in place and meets the segments and channels’ needs for capacity and skill levels, with appropriate training initiatives in place to support this.
• Ensure data quality and integrity by collaborating across all teams within the segment to maintain accuracy.

If you’re passionate about driving performance through insight, governance, and optimisation, we’d love to hear from you!

• Advanced T-SQL with SQL Server Management Studio (SSMS).
• Advanced user of PowerBI with experience of delivering reporting solutions.
• Experience of building complex analytical models through Excel, access and other software.
• Energy sector experience.
• Detailed knowledge and understanding of gross margin and EBIT management.
• High personal and professional integrity with desire to drive the highest quality, customer experience, regulatory and ethical standards.
• The ability to support and manage multiple stakeholders with different perspectives, needs and priorities in an increasingly cost/investment constrained environment with a passion for delivering financial value, customer, and operational excellence.
• The ability to analyse and interpret complex, multiple sources of data and insight to optimise financial performance, provide commentary and make strategic recommendations to inform critical business outcomes.
• Demonstrable coaching capabilities within a multi-functional team of specialists.

• VBA coding ability
• Familiarity with other Microsoft products such as O365 Power tools, SharePoint, Teams
• Experience of other coding languages

• Award-Winning Benefits: Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
• Recognised for Family-Friendly and Hybrid Policies: In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
• Inclusive Employer: As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we’re committed to equal opportunities, diversity, and fairness for everyone.
• Support for Disabled Applicants: As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
• Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.