Customer Service Assistant

apartmentEast of England Cooperative placeBroadway calendar_month18/10/2024

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the rolehere.

Normal working pattern for this role:

Working Day Shift start/end time
Monday 9am - 1pm
Tuesday 9am - 1pm

Friday 2pm - 6pm

Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

Friendly and approachable
A reliable team player
Effective communication skills
A positive attitude
Engaged and self-motivated
Willing to learn and adapt
Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?

Competitive rates of pay
20% discount in our food stores, along with other discounts across our family of businesses
22 days holiday (plus bank holiday entitlement) which increases with service
5% employer pension contribution
Death in service benefit
Access to our colleague communications app, The Loop
Enhanced* family leave and pay arrangements
Opportunities to grow, with award-winning training and apprenticeship programmes
Great deals and discounts across 100’s of high street and online retailers
Financial wellbeing support, including Wagestream®

Check out the detail of all our colleague benefitshere.

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

Enhanced on statutory terms, subject to service criteria.

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