Sales Executive

Salary: £25,152

Insulation Superstore is a leading online retailer specializing in insulation materials, tools, and accessories. Our mission is to provide customers with top-quality products and exceptional service to meet their insulation needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to insulation professionals, contractors, and DIY enthusiasts alike.

The Sales Executive will be responsible for building and maintaining strong customer relationships, understanding their needs, and recommending suitable insulation solutions.

• Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate
• Ensure timely effective creation and follow up of sales quotations
• Up-selling products to customers, including key products and special offers
• Liaising with suppliers, as required, to fulfil customer orders.
• Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers
• Escalate product or customer issues to the Team Manager or Senior Advisor
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks
• Entering detailed accurate notes into a database, including dates for follow up calls
• Develop and retain product knowledge by attending supplier training events.
• Work collaboratively by sharing ideas, knowledge and resources.
• Undertake any further relevant research, development or training as required
• Understand, record and update reasons for customer contact
• As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload.

cmostores.com is an equal opportunities employer.

• Knowledge of construction materials
• Experience dealing with inbound sales calls
• Good telephone manner
• Friendly and tactful personality
• Experience of similar customer service role
• Computer literate with a high standard of written and spoken English
• Ability to absorb new information quickly
• Problem solving skills
• Ability to work to targets
• Team player with a ‘can do’ approach.
• Communicates effectively with others.
• Trustworthy and reliable time keeper.

• Monthly team bonus base on target earnings
• Employee Assistance Programme
• Reward Gateway (discount scheme)
• Cycle to work scheme
• On-site parking
• Company events
• Competitive holiday allowance