[ref. f93993918] Operations Manager - Springfields Outlet Shopping & Leisure - Spalding

Purpose of the Role

The Operations Manager is to ensure the overall smooth running of the centre, including the recruitment and training of all staff whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks.

• Centre standards in all common parts and car parks are first class at all times.
• To ensure that the Health & Safety regime at the Shopping Centre is effectively managed.
• Direct line management of Security, Cleaning, Landscaping and Information Point teams.
• Manage the site’s ESG programme and liaise with third party consultants.
• Develop a close working relationship with all tenants, encouraging them to comply with the terms of their lease and to operate their business within the requirements of the Shopping Centre Tenant’s Handbook.
• Arrange and oversee maintenance contractors, keeping up-to-date records of all work carried out.
• Complete the re-tendering of Operational contracts.
• Consult with the adjoining Springfields Horticultural Society to ensure high standards are always maintained in the festival gardens.
• Assist the Retail Director with the preparation, management and reconciliation of the Service Charge and Car Park budgets.
• Manage the Savills purchasing order system:
• Issue purchase orders for all expenditure.
• Collate and check all invoices and approve within agreed limits.
• To assist the Retail Director with tenant shop fits.
• Always ensure compliance with company operational standards, and accreditations.
• Drive internal KPI’s in line with Savills shopping centre Management strategy.
• Attend regional cluster meetings.

• Ensure that the day-to-day running of the centre is effective and efficient.
• Ensure that all personnel complete duties to the highest standard.
• Keep service yards in a clean, tidy and secure condition and control vehicular traffic in these areas.
• Ensure all accidents and near misses are recorded and reported, attending any serious incidents that occur.
• Ensure that fire and health and safety regulations are adhered to in all parts of the Centre.
• Monitor and maintain Health and Safety Records in accordance with the frequency required by the site and company Health and Safety manual and policies.
• Walk the public areas on a regular basis checking on cleanliness, maintenance, landscaping etc.
• Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
• Maintain overall control of the security operations, paying regards to incident response and customer care.
• Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.
• Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken.
• Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period.
• Ensure that Health and Safety policy is always complied with.

• Deal with enquiries by telephone, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.

Public Relations

• Local authority
• Police
• Fire brigade
• Public transport providers

• Assist the onsite Management team with all operational and H&S aspects and the implementation of the annual events programme.

• Manage all onsite staff within Security, Cleaning, Landscaping, and Information Point teams. Including.
• Recruitment
• Payroll
• Individuals Performance reviews.
• Ensure that in-house staff are smart and always well presented.

• Devising a training program and implement for on-site staff.
• Adhering to all quality assurance requirements.

Skills, Knowledge and Experience

• Operational and project management experience within the retail sector at supervisory / managerial level.
• Experience in Management of security, cleaning, and maintenance staff.
• Experience in setting up and administration of detailed record keeping systems.
• Knowledge and/ or experience managing services to an agreed budget.
• Able to work on own initiative and meet tight deadlines.
• Excellent communication skills at all levels.
• Willingness to adopt a flexible approach to working patterns to respond to the changing needs of a retail environment.
• Health & Safety accreditation – IOSH qualification a minimum, preferably NEBOSH.

• Experience / good knowledge of horticultural and leisure attractions.
• Ability to use the full range of Microsoft applications inc. Word, Excel, PowerPoint and Outlook.

• 5 days / 40 hours, per week: Monday
• Friday 9am
• 6pm. (Weekend Duty Management role on rolling cycle)

Please see our Benefits Booklet for more information.