Senior Administrative Assistant - Immunisation Team
We love what we do and we think you will, too!
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us .
Job overview
An exciting, varied and challenging position has arisen within the Gloucestershire Immunisation Administrative Team for a Senior Administrator.
We are looking for a reliable, well organised, flexible and highly motivated individual to provide a comprehensive administration service to the Immunisation Team. You will need to be conscientious, with the ability to work under pressure, plan and coordinate a demanding workload in order to meet strict deadlines.The nature of the work requires accuracy, sensitivity and confidentiality.
Main duties of the job
Excellent communication skills are essential as is the ability to liaise with senior managers, clinical team members and people at all levels. The successful applicant should have robust computer skills and have the ability to learn new skills and processes.A common sense approach to work is important as well as having the ability to handle sensitive and confidential information in a professional manner at all times. You will also be able to work on your own initiative and as part of a team with a positive and solution-focused attitude.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Working for our organisation
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
- 89.7% believe they are making a positive difference to patients/service users;
- 73.3% would recommend the organisation as a place to work;
- 82.4% agree that care of patients and service users is the organisations priority;
- 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Detailed job description and main responsibilities- To proactively manage/coordinate administrative tasks to ensure that accurate data is available to CYPS both for clinical purposes and reporting requirements.
- Respond to requests for information from patients, health professionals and other agencies following corporate standards.
- To proactively liaise with all stakeholders assuring the promotion, coordination and delivery of the of the School Aged Immunisation Programme.
- To process and input data within the immunisation web based tool.
- To support the Public Health Nursing team in the delivery of safeguarding processes.
- To provide supervision and support in accordance with the Trust’s Supervision Policy.
- Provide and receive confidential and supportive information from staff, clients, their carers and the general public and take the appropriate action to ensure their satisfaction.
- Respond to requests for information following corporate standards.
- To ensure all communications are accurate, timely and well presented as per corporate standards.
- To work as part of a team providing administrative support to assist the CYPS Immunisation Team.
- To update and access electronic patient records with client information and changes to patient details.
- Act as key administrative contact for all stakeholders.
- To provide cover for other administration staff in their absence or as required.
- Assist in data collection for audits, surveys and performance monitoring inputting and retrieving data as required.
Person specification
Qualifications
Essential criteria- GCSE level in Mathematics & English (or equivalent)
- ECDL or equivalent
Experience
Essential criteria- Proven administration skills and experience
- IT literate, experience in typing/word processing and data entry
- Previous experience within a Customer /Business environment
Professional.Managerial/Specialist Knowledge
Essential criteria- Knowledge of Administrative and Organisational Policies, Process and Procedures
- Good working knowledge of Microsoft Office packages including Outlook, Word and Excel
- Knowledge in data collection for audits, surveys and performance monitoring inputting and retrieving data as required
- Knowledge of RiO, Systm1 and NIVs
- Knowledge of Web Based Applications
Personal Skills, Abilities and Attributes
Essential criteria- Ability to work as part of a Team. Effective organisational skills of self and others within the team
- Ability to prioritise and manage time effectively and ability to work to deadlines
- Ability to manage complexity and work in an ambiguous or changing environment
- Act as a role model and are able to lead by example to ensure that the Trust's values and behaviours are reinforced through their area of practice
- Able to interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party
- Professional Attitude
When joining us, as well as becoming part of a team that makes a difference, we also offer:
- Free car parking at many of our sites
- 27 days leave plus bank holidays, increasing up to 33 days with long service
- A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
- A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
- Generous NHS pension and enhanced pay when if you work unsocial hours
- Flexible, family friendly and agile working opportunities
- Recognition and long service awards
- Fast Track physiotherapy
- Our Wellbeing line
- Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.