Customer Service

About Our Client

The company is based in Warrington and has a diverse and inclusive workforce.

• Managing all customer relationships acting as a first point of contact for customers.
• Providing product information and resolving any emerging problems that our customer accounts might face.
• Liaise with other departments within the business to offer a well-rounded service to the customers.
• Quotation management, producing accurate quotations based on customer requests.
• Process customer orders timely and accurately.
• Maintaining professionalism and ensuring customer needs are met.
• A deep understanding of the company's products allows for more effective customer service.

The Successful Applicant

A successful Customer Service Team Member should have:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Strong ability to work within a team.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, priorities, and manage time effectively.

• An estimated yearly salary of £26,000 (experiance dependent).
• A rewarding career in the Industrial / Manufacturing sector.
• A supportive and inclusive work environment.
• Opportunities for professional growth and development.