Customer Service Advisor
The overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities…
To aid accessibility allowing us to answer all customer interactions presented to the businessTo work in-line with our company ethos “Warming lives, protecting our future”Multi-Channel approach to customer interactionsCapturing, maintaining and ensuring the quality of customer data is met adhering to GDPRHandling all relevant customer interactionsAdvising customers on the best services availableBooking appointments for maintenance and repairsRemote Troubleshooting utilising problem solving skills and persuasive communicationResolving customer queries and complaintsProviding technical adviceOrdering literatureMailbox training with the potential to progress into Live Chat & Social MediaContributing to the overall performance of the teamAchieving and maintaining both individual and departmental targets
Customer Service AdvisorThe CandidateYou will have the following skills, experiences and attributes…
Experience in a customer service role / environment would be advantageousThe candidate must be IT literate, with good numeric and written skills.They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environmentQuick thinking and able to problem solve/use own initiativeFlexible with excellent attendance and punctualityThe candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets.GCSE or equivalent in Maths and English, grade C and above are desirable
Customer Service AdvisorThe CompanyOur client is a leading world class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long term temporary opportunity with potential for strong candidates to achieve a permanent role.Winsearch acts as an employment agency for permanent staff.We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Consultant – April Bryan – april.bryan@winsearch.uk ComH Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you
The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks