Camden MSK Administrative Assistant | University College London Hospitals NHS Foundation Trust

An exciting opportunity has arisen for an enthusiastic and highly motivated administrative assistant to join the Camden Musculoskeletal Service, administrative team who will support a Single Point of Access for referrals into Camden MSK:

The successful candidate will need to be able to demonstrate robust administrative skills including booking patient appointments and communicating with patients via letter, phone, and email, as well as showing initiative, strong organisational skills with the ability to prioritise workloads, meet deadlines and have excellent IT and communication skills.

If you have excellent people skills and are a team player with the ability to adapt to various tasks according to service needs and an eye for detail, we would love to hear from you.

• Ensure smooth running of Camden MSK outpatient clinics.
• Efficiently booking patients into Camden MSK clinics and as required in line with the Trust’s Access policy.
• Ensuring clinics and lists are booked to maximum capacity. This will involve proactively looking to fill late cancellations to maximise capacity and activity.
• Inform patients promptly of any changes to their clinic dates.
• Making all necessary arrangements for patients including booking interpreters.

• Manage and answer telephone calls in a courteous and prompt manner.
• Maintain office filing systems both manually and electronically.
• Assist senior staff with investigation of patient complaints if required.
• Attend meetings and disseminate information.
• Provide cover within administration team during periods of absence.

Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.

Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

• In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?

Communication

• Accept constructive feedback from colleagues.
• Give constructive feedback on patient care.
• Participate in departmental discussions on service improvement.
• Maintain patient confidentiality.
• Maintain professional boundaries and working relationships with patients and colleagues.

Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members.

This advert closes on Wednesday 26 Feb 2025