[ref. f23937821] Receptionist / Administrator - NHS
Job overview
Outpatients are seeking an enthusiastic receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics. You will work in a busy environment, providing a reception service for patients and relatives.The role also includes preparing medical records for the consultant's clinics. As a member of a mulit-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable.
further information please contact Tracey Lover on 0208 661 3828.
Main duties of the job
To undertake in a range of clerical, administration and reception duties within the Outpatient department in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the trust.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Detailed job description and main responsibilities
For more information, please refer to the job description and person specification.
To prepare and attend the Royal Marsden Outreach Urology Clinic held in Croydon University Hospital, Croydon. To arrange any investigations and appointments for patients receiving follow-up care at RMH.To take responsibility in booking appointments through the Connect system for clinics within the Royal Marsden NHS Foundation Trust and any other outside hospital when requested.
Rearrange appointments at the request of patients or medical staff and to inform patients verbally or by letter.
To Assist patients who present in person at the reception desk with outpatient queries, making any necessary arrangements requested, changing patients registration details.
Person specification
Education/Qualifications
Essential criteria- Good standard of general education to GCSE level.
Experience
Essential criteria- Experience of working as part of a team in a customer focused setting.
- Previous experience of working in an outpatient setting.
Skills Abilities/knowledge
Desirable criteria- Knowledge of computerised patient administration system.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.