Cloud Services Engineer (Previous Relevant Experince is Required)

Engineer - Cloud

Southampton, Hampshire, United Kingdom(Hybrid)

Cloud Engineer

Job ref: 1415

Telent's Network Services division are now looking for a Cloud Engineer to join our successful Engineering team who based out of Southampton. This is a fantastic opportunity to join a talented and experienced team of Cloud, Network and Security specialists, who will support your growth and development as a Cloud Engineer, gaining exposure to a lot of challenging projects.

The Cloud Engineer will build and enhance the engineering and technical relationship with both internal and external customers. The Cloud Engineer will provide a pro-active service in all aspects of enhanced service delivery and provides a bridge between the engineering team and Service Delivery, Projects and Service Desk within Telent to ensure a high level of customer satisfaction is at the forefront of all commitments.

The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - What you’ll do:

Deliverables include:

• To train internal engineering staff and customers on products and solutions.
• To assist with Professional Services and Sales opportunities within Network Services.
• To maintain awareness of all customers incidents and report where necessary on nominated accounts.
• To add value by highlighting trends, security threats or technical bulletins which may impacts customers.
• To be responsible and accountable for all documentation and technical information relating to customer platforms and Telent Cloud Services (TCS).
• To adhere to internal and external processes about task allocation, completion, reporting and change. This includes updating all parties and associated documentation.
• To assist with Proof of Concept (PoC) scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and Telent lab spaces.
• To help in the creation of TA, POC, RFC, WI and Statement of Works (SoW) documentation.
• Perform comprehensive peer review of engineering technical documentation.
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
• To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews.
• Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the Resourcing Team.
• Certifications or training to be linked to business objectives and aligned with job role.
• Overtime and expenses are completed and submitted accurately and timely.
• Adhering to GDPR policy around sensitive data held on devices or central shares.
• Handling and protection of Telent information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.

Cloud Engineer - Who you are:

You will also naturally have a strong work ethic and possess a can-do attitude, and with this, possess experience of working in a medium sized to large sized support environment (IT Managed Service). Lastly, we are also looking for On-premise Cloud Services experience.

Cloud Engineer - Key requirements:

• VCP 6.x-DCV (Desirable, not essential)
• MCSA: Microsoft Windows Server 2016 or above
• Linux: LPIC-2 (Desirable, not essential)
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above, specifically clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 and above
• VMware vCloud Director knowledge
• Able to technically lead from the front
• Excellent work ethic and a strong sense of pride and ownership
• Remaining hands-on with relevant technology
• Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing / presenting skills
• Demonstration of a positive and supportive attitude
• Excellent verbal and written communications
• Technically minded who has a passion for problem-solving
• Ability to work independently or as an integral part of a team.

Telent - What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• 26 days annual leave, and public holidays, plus the option to buy or sell five days each year
• Company matched pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
• Continuous development and support in the role
• Other benefits will be discussed at offer stage

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

#LI-Hybrid

#TJ-Hybrid

About Telent

When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed