Retail Crime Coordinator

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Venues market.

Days of Working: Monday to Friday, with flexibility over weekend work.

Building strong relationships with the Retailors and passing on pertinent information is essential to this role.

This role will encompass a variety of tasks including, but not limited to the following:

• Daily management of retail crime-related incidents
• This role includes duty management responsibilities for a busy regional shopping centre.
• Create a monthly security briefing report.
• Liaise with retailers to share ideas on loss mitigation.
• Develop and implement strategies to reduce retail crime incidents, including theft, fraud, and vandalism, within the retail environment.
• Collaborate with law enforcement agencies and legal counsel to investigate and prosecute individuals or groups involved in organised retail crime activities.
• Conduct regular audits and assessments of security measures, such as CCTV systems, access controls, and alarm systems, to identify vulnerabilities and recommend improvements.
• Train and educate retail staff on recognising and responding to suspicious behaviour, theft prevention techniques, and emergency procedures.
• Monitor and analyse data related to retail crime incidents, trends, and patterns to identify areas of concern and develop targeted prevention strategies.
• Prepare and present reports on retail crime trends, prevention efforts, and outcomes to senior management and external stakeholders.
• Act as a liaison between the organisation and external entities, such as retail associations, community groups, and government agencies, to collaborate on retail crime prevention initiatives and advocacy efforts.

You should meet the following criteria:

• Right to work in the UK
• Excellent motivational and people management skills
• Experienced at managing, influencing, and operating within a contract environment.
• Have a track record and ability to effectively manage a site and deliver against business targets.
• Financially aware with strong commercial focus applied within a large organisation.
• Good presentation skills with previous experience of presenting to client management teams and operation contract staff.
• Must hold a valid SIA Public Space Surveillance Licence and a SIA Guarding, CP, or Door Supervisors licence.
• IOSH managing safely.
• Level 5 qualification in a security/management-related subject (UK Regulated Qualifications Framework), ASIS CPP, PSP or ISMI CSMP (other credible industry-recognised qualifications will be considered). This is desirable, not essential.

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.