[ref. n44778202] Ecommerce Customer Service Manager - Southend-on-Sea
Michael Page Southend-on-Sea
About Our Client
Our client is a large-scale consumer Etailer with a strong presence across the UK. With a strong dedicated team of professionals across various teams, they focus on providing high-quality products and an exceptional shopping experience for their customers.
Job Description- Improve the customer experience for the ecommerce department.
- Handle customer complaints, issues and enquiries with professionalism and tact.
- Develop and implement strategies to improve customer service quality and efficiency on the website.
- Identify and troubleshoot issues related to orders and website navigation.
- Monitor customer feedback and use it to improve products, service delivery and website functionality.
- Provide customers with up-to-date knowledge of new product releases and promotional campaigns.
The Successful Applicant
A successful Ecommerce Customer Service Manager should have:
- Minimum 1 - 2 years experience within Ecommerce or Retail.
- Knowledge of ecommerce tools like Shopify or Magento, CRM systems is a plus.
- Strong organisational and time management skills.
- Knowledge of using customer support software, ecommerce platforms and Microsoft office.
- Excellent problem-solving and communication skills.
- Attention to detail and adaptability to a fast paced environment.
- A salary of £35,000 per year.
- 5 days onsite with a great team.
- A dynamic work environment.
- Opportunities for professional development and growth.
Michael PageChelmsford, 16 mi from Southend-on-Sea
with up-to-date knowledge of new product releases and promotional campaigns.
The Successful Applicant
A successful Ecommerce Customer Service Manager should have:
• Minimum 1 - 2 years experience within Ecommerce or Retail.
• Knowledge of ecommerce...
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