[ref. g42653724] Pertemps - Customer service & sales support

Customer service & sales support

Pertemps are recruiting for a customer service & sales support based in burton upon Trent. The company is growing and lots of room for progression.

Essential functions:

• Reply to various customers’ requests through emails or by phone (information about products, delivery lead time, support to fill data in customer files, etc.).
• Order processing, sending of PO confirmation, delivery lead time, communication and proposal of alternative items in case of BO, follow up of order deliveries.
• Daily Invoices control conformity of prices, properly sent to customers.
• Issue Customer credits (QA complaints, correction of improper invoicing)
• Overdue Follow up: issue/send customer account statements, send reminders to bad payers, payment follow-up.
• ERP system maintenance: Customers cards creation and maintenance of updated and accurate data, Upload and maintenance of Prices.
• Quality complaints follow up: reception, verification of the conformity of the PER form, organization of the return of defective products to USA, follow-up until the closure, update of Complaint data master file.
• In coordination and under the responsibility of QA department, responsible for monitoring product recall: customer notification, collection and archiving of all data, organization of recalled product returns, issue exchanges or credit notes.
• Archiving of customer service documentation for audits purpose.
• Support to sales team: various statistics/reports, samples need, assist in the preparation of local congresses, sending of marketing brochures / banners.
• Tenders support in collaboration with the Tender & Pricing Manager: provide documents, preparation of samples and organization of the shipment following the tender’s requirements, implement specific tender’s requirements during the execution of orders.
• Back up of Export Customer Service Support.

Competencies:

• Meticulous and detail-oriented
• Good understanding of IT systems, excellent user skills.
• Empathetic, patient and clear communication skills
• Accountable and takes responsibility

Required education and experience:

• Customer Service experience from the MD industry
• Excellent communication skills
• Strong customer service focused mentality
• English proficiency

Salary: £27k to £32k