Customer Service Specialist (Property)
Michael Page Linlithgow
About Our Client
A leading property business
Job Description- Respond to inquiries from tenants and property owners via phone, email, or in-person in a timely and professional manner.
- Handle complaints, maintenance requests, and service issues, ensuring follow-up and resolution.
- Assist with the onboarding and move-in/move-out processes, including lease documentation and walkthroughs.
- Maintain accurate records of tenant interactions, transactions, and feedback using property management systems.
- Coordinate with maintenance teams and third-party vendors to ensure timely service and repairs.
- Communicate important notices, updates, and events to residents and stakeholders.
- Monitor rent collection and follow up on overdue payments as needed.
- Provide administrative support to property managers, including filing, reporting, and data entry.
- Contribute to a positive community atmosphere and uphold company standards of customer service.
- 1-3 years of experience in customer service, preferably in property management, real estate, or hospitality.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient in Microsoft Office and property management software (e.g., Yardi, AppFolio, Buildium) is a plus.
- Ability to handle difficult situations calmly and professionally.
- Knowledge of tenant laws and fair housing regulations is advantageous.
What's on Offer
A competitive salary and great working environment
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