Outpatients Receptionist | Walsall Healthcare NHS Trust - ref. l06151919
Walsall Healthcare NHS Trust Walsall
To provide a first class professional, comprehensive and efficien reception or call centre point of contact for patients in line with the Elective Access policy either in person or via the call centre.
- Using initiative to ensure that patients are cached up in line with local and national access targets.
- Plan, organise and prioritise own workload, while accepting direction and delegation from Outpatient Receptionist Team Leade
- To ensure that there is good communication between the administration team and the clinical team so that the outpatient area runs smoothly.
Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.- In advance of the start of the clinic, ensure that the Lead Nurse in the clinic are made aware of any problems regarding missing case notes or referral letters and support the clinic by requesting notes / letters from the appropriate areas.
- To ensure that all patients are received and directed to the appropriate waiting area or department, in a courteous and professional manner.
- To ensure that patients demographic details are always kept up to date on the Patient Administration System (Careflow) system,
- To use the Patient Administration System (Care flow), to book patients in and out of clinic
- Using the information on the clinic outcome form or agreed protocols, ensure that the outcome of the clinic attendance is recorded accurately and immediately on PASensuring correct RTT (Referral to Treatment) status is recorded.
- Book interpreter services for patients as required.
- To ensure that routine enquiries from patients about their appointments such as postponing, cancelling or rearranging are all dealt with professionally and immediately.
- To ensure that all case notes are tracked on the Record Tracking System
- Always maintain patient confidentiality.
- Carry out any other duties, within the grade, as requested by the Reception Team Leader.
- To deal with all Call Centre enquiries in an efficient, polite and courteous manner providing a caring, compassionate, helpful service to patients, other health care professionals and the general public.
- Effectively manage caller’s expectations following Call Centre Standard Operating Procedures whilst providing correct and accurate information at all times.
This advert closes on Friday 21 Mar 2025
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Job overview
To provide a first class professional, comprehensive and efficien reception or call centre point of contact for patients in line with the Elective...
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