Hospitality Duty Manager

• Annual Salary: (depending on experience)
• Location: Belfast
• Job Type: Full-time

This is your chance to advance your career in hospitality and be a key player in overseeing operations and ensuring customer satisfaction.

Day-to-day of the role:

• Oversee the operations of the premises in the absence of the Manager and Assistant Manager.
• Ensure the unit’s profitability and improvement by adhering to the Company’s standards and policies.
• Lead by example to foster a positive and respectful team culture.
• Manage variable costs effectively to maintain profitability.
• Contribute ideas and feedback for business planning, including promotions and events.
• Deliver high-quality customer service, ensuring customer satisfaction and a strong management presence during peak hours.
• Train the team in upselling techniques and personalized customer service.
• Control stock according to Company procedures, including handling, portioning, and minimizing wastage.
• Assist in managing labour costs by adapting to changes in demand.
• Identify training needs and participate in staff training to uphold Company performance standards.
• Ensure compliance with all legal and Company requirements for hygiene, food safety, health, and safety.

Required Skills & Qualifications:

• Proven experience in a similar role within the hospitality sector.
• Strong leadership skills and the ability to work professionally with a team.
• Excellent customer service skills with a focus on customer satisfaction.
• Ability to manage variable costs and contribute to business planning.
• Knowledge of stock control procedures and compliance with hygiene and safety regulations.
• A proactive approach to team development and performance management.

Benefits:

• Competitive salary based on experience.
• Comprehensive training and development opportunities.
• Clear pathways for career progression within the company.

If this sounds like the ideal job for you, please contact me on or .