Customer Service Operator Nights

Customer Service Operator - Nights

Friday to Monday

Bathgate

At Pollock (SCOTRANS) Ltd, we are currently seeking a Customer Service Operator in our busy Bathgate Depot.

The position of Customer Service Operator involves:

• You will be required to work closely with our customers and drivers to ensure the smooth running of the operation as a whole.
• Coordination activities to include daily service reports.
• Customer relations and a range of associated administrative duties.
• Answering all queries via email, phone, and face to face.
• Using various internal/external IT systems.
• Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
• You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.
• The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.

Essential skills required for Customer Service Operator:

• Experience of working in a similar role is an advantage but not necessary.
• Ability to communicate at all levels.
• Excellent organisational skills and prioritising workload.
• Attention to detail.
• Working to deadlines.
• Excellent time keeping and reliability.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

• Salary for Customer Service Operator is between £32,000pa - £34,000pa, depending on experience.
• Hours of work are Friday through to Monday 18:00hrs to 06:00hrs.
• Additional holiday purchasing scheme*
• Retail discounts with Hapi*
• Retail Trust Wellbeing Support*
• Opportunity to develop your career within an expanding business.
• Excellent holiday allowance and company benefits.
• Life assurance, pension and sickness scheme*
• Christmas Savings Club*
• Leading industry qualifications*
• This vacancy is not entitled to the employee referral scheme.
• Free Uniform.
• Strong culture of teamwork.

So if you have the drive to be the best and want to be a part of a flourishing and ambitious company, apply now for this vacancy.

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Pollock (SCOTRANS) Ltd require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.

Interested applicants in Customer Service Operator should click the apply button below. For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can.

External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted.

• Subject to terms and conditions

The Gregory Group require all applicants to be eligible to work in the UK with no restrictions, as we are unable to offer sponsorship/work visas. You will be required to provide proof of Right to Work at interview stage.

For any queries in relation to the vacancy please contact our Recruitment Team on . Please take into account that our Recruitment Team work Monday to Friday 08:30hrs - 17:00hrs, so we will get back to you as soon as we can.

External Website Applications: You will be redirected to the Gregory distribution Website where you can apply for this vacancy. You will be asked to complete a short application form and will receive email confirmation when it has been submitted.

• Subject to terms and conditions