[ref. h8342021] EOC Duty Manager - NHS
We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).
Job overview
An exciting opportunity has arisen to Duty Manager, within EOC. Based at the Nottingham Emergency Operations Centre (EOC), this role will provide a crucial function within the Regional EOC team primarily focused on the performance delivery of the EOC’s.
The post is offered as a relief basis. Further information will be provided in the interview.
Main duties of the job
As a Duty Manager (EOC), you will be responsible for the delivery of a high quality service, which meets both national and local Key Performance Indicators. This will be achieved through the effective and efficient management of EOC resources and the management and leadership of all staff and resources within the EOC.
You will work in partnership with other Departmental and Operational Managers to ensure best practice and business continuity is provided across the whole Trust.
Due to the 24/7 nature of this high profile environment it will be necessary to undertake some unsocial hours working, covering both day and night shifts over a rotation cycle.
Working for our organisation
Overseen by the EOC Senior Manager, successful candidates will work as part of a detailed team of EOC Duty Managers providing line management and support to all Dispatchers.
You will oversee all Dispatch functions with the Emergency Operations Centre and will be supported by the on duty Commander on a 24/7 basis
Detailed job description and main responsibilities
Accountable to the Service Delivery Management Team you will be responsible for the delivery of the service by providing expert knowledge, skill and leadership in the specialty area of EOC. Specifically the core responsibilities are:
- Deliver and exceed Department of Health and locally agreed targets, including the core elements of Standards for Better Health.
- To ensure the effective utilisation of people, vehicles and financial resources throughout the EOC.
- To determine the education, training and development needs of the EOC.
- Support the EOC Senior Management team in achieving and excelling in the provision of patient care and ensuring patients receive the best clinical routes and outcomes.
Person specification
Skills and Abilities
Essential criteria- Excellent communication skills
- Problem solving and able to work on own initiative
- Strong Team Player
- Able to motivate and engage staff through leadership style
Experience
Essential criteria- Proven record of monitoring and achieving KPI
- Experience of working under pressure/complex issues
Qualifications & Knowledge
Essential criteria- Degree or equivalent experience
- Knowledge and understanding of EOC
The East Midlands has a lot to offer:
Excellent Location
Making a Difference
Action Packed Roles
Support and Belonging
Note on Covid-19 Vaccination status:
It is a clear professional responsibility of all health care staff to be vaccinated. EMAS NHS Trust therefore encourages and supports all employees to be vaccinated as it remains the best line of defence against COVID 19.
If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.
Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.
Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.
East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.
We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives.We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns.
Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you.
If it works for our service, we will do our best to make it work for you.
At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other.We believe that it’s our people who make EMAS what it is.
Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.
Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.
Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (All spent and unspent convictions must declared).
If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.