[ref. o8798904] Outpatient Reception and Front of House Supervisor

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

Primarily this role is to focus on our Outpatient Reception Basingstoke & Front of House service . Making sure there is adequate cover for our Front of house service for both Winchester and Basingstoke site.

Main duties of the job

The Outpatient Reception role, the role will require the management of booking appointments requested via E-Outcome, managing incomplete outcomes, and cashing up of clinics for the day, linking with other departments when queries arise and handling email enquiries/requests.

You will also be required to support in managing Bookwise the Outpatient room booking system and liaising with the Sister of outpatients to manage the requests.

As outpatient Supervisor based at Basingstoke and North Hampshire Hospital, the post holder will oversee the Daily running of our outpatient Reception service across both Basingstoke and Alton Site, Our Front of house services both sites (RHCH & BNH) and Volunteers for our Reception areas.

You will ensure that a consistently high-quality service is provided to our patients, Visitors, and clinical staff, in addition to working as part of the reception team when required.

Working for our organisation

Each hospital has its own Outpatient Department and, in addition, outpatient and assessment services are provided at Alton community hospital.

Detailed job description and main responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person specification

Skills & Abilities

• Able to Work well within a team and Own initiative
• Strong IT skills on Excel/Microsoft Outlook & Word
• Good Communication skills
• Dealing with Conflict and distressing situations
• Work to develop strong and productive working relationships

Other

• Car Driver

Training & Qualifications

• A level or Equivalent
• Previous Line Management Experience

• Further Education
• NHS Trust System knowledge

Experience & Knowledge

• Good Interpersonal Skills
• Able to multi task and prioritise
• Management of service changes/process review

• Experience of working in an NHS Outpatient environment

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.