Support Medical Secretary - ENT
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff.In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
The vacancy now offering Full time 37.50hrs PW
To assist in providing high quality, safe patient care through the delivery of an effective, efficient and responsive administrative and clerical service which meets the needs of the service.
This will be achieved by working in a supportive team, supporting colleagues, the senior medical administration team and management, to ensure the team provide effective administrative tasks.
Main duties of the job
To provide Typing support to the ENT Department.Register referrals from all sources on the patient administrative system (PAS), Telephone patients to offer appointment dates and times, in accordance with consultant prioritisation, Trust standards and NHS targets, using PAS and the national E-Referral Service systems to record appointments made
To provide clerical support to the ENT Department.To open mail, collate patient results and scan to electronic patient records.
To process patient letters to prepare for postage.
To understand and interpret functional/medical/legal terms and organisational policies
Ability to deal with non-routine issues such as problem solving
Act as the link between consultants, clinicians and other areas to ensure care is delivered in a coordinated and efficient way.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
The post holder will deliver audio typing support for clinic correspondence. Specifically, the main duties of the role will involve clinic and results letters typing using WinScribe and similar systems.
The role is vital in ensuring patients are informed in a timely way, regarding their care pathways and requires good levels of concentration, proof reading skills and involves prolonged periods of typing for large periods of the day
The postholder will need to be able to understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct process is followed and ensure the smooth administration of patient flow.
Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures primary to coordinate care plans.
The role will be linked to a system that supports departments and business groups to ensure typing is available to cover for shortages and peaks in demand across departments.
Outputs will be measured using a set of performance measures to ensure consistency and high quality, timely service provision.
Duties and responsibilities include assisting and implementing the interface and support required with the flow of patients through the system as required.
The post holder will be expected to work flexibly across the Trust and health community where required to ensure the service has sufficient cover available to meet patient and service needs. This will include both working in a variety of areas as required and being adaptable to use the skills required for a variety of services which could be delivered from a hub or centralised centre.
Act as the link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person specification
Skills
Essential criteria- Appropriate ICT/keyboard skills/audio typing skills/medical terminology qualifications or demonstrable equivalent experience
Knowledge
Essential criteria- Knowledge of secretarial and administrative procedures and systems
Education
Essential criteria- Good general standard of education to GSCE level C or above in English and maths or equivalent or relevant experience
RTT
Desirable criteria- Understanding of RTT and cancer targets and ability to ensure smooth care pathways
Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.
Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion.Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.
Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce.Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.