Technical Support Specialist - Coventry

Technical Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Technical Sales Support Specialist - TL

Your role and responsibilities

In this role, you will support the Sales organization and its customers in determining the most technically appropriate and cost-effective solutions. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions for the applied products and technology.

The work model for the role is: Hybrid, working 2 days a week in our Coventry site and 3 days working from home.

This role is contributing to the Breakers and Switchgear Product Groups of the Smart Power Division (ELSP). Main stakeholders are Customers, Product Management, Customer Service teams and external sales teams.

You will be mainly accountable for:

• Offering technical advice and providing comment on enquiry specifications for customers/channels/Sales Engineers regarding ABB’s products/systems/applications specifically for LV Power Breakers (ACB’s, MCCB’s) and Switches & Fusegear (switch disconnectors, switch fuses, transfer switches, ATS).
• Helping to prepare the technical and financial aspects of offers, including pricing and trading conditions, and supporting the sales team by providing advice on technical solutions, products, systems and applications.
• Performing diagnostics and analysis to make improvement recommendations based on customers’ needs, contributing technical details and perspectives in at various stages, and delivering technical presentations, drawings and demonstrations of complex product issues by offering specialized training on products, solutions and services.
• Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, respond to e-mails sent to the Technical Support team within 2 working days and using the Salesforce customer database to identify sales leads to external engineers.

• Sound knowledge of Electrical Switchgear applications and BS7671 requirements for Building Services sector.
• Experience within Electrical Switchgear Wholesale Market or similar.
• HNC/ONC/Btec Level 3 Electrical engineering.
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
• Knowledge of principles and practices in customer service.
• A collaborative, solution-focused approach, and strong written and spoken communication skills.
• Proven use of Microsoft office package.
• You are at ease communicating in English

• Bring your knowledge and expertise, make the difference in technology
• Flexibility: we have hybrid work options, make the best out of them!
• Get exposed to cutting-edge technology in Electrification and have a visible impact on the future

More about us

For the 5th consecutive year ABB is recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for

The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.