Support Worker/Navigator Urology | Liverpool University Hospitals NHS Foundation Trust
They will be providing administrative and co-ordinated support to patients, families, consultants, cancer nurse specialists and other staff involved in the prostate cancer pathway.
They will co-ordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required,.
Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.
Administer fail safe to ensure patients’ results are registered accurately and action taken appropriately.Coordinate patient Health MOT information and respond to any areas of concern that have been highlighted by patient.
Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded
Be the point of contact for all enquires relating to the supported self management system for prostate patients. Develop the knowledge and skills on how patients can be transferred onto this system ensuring that they fully understand how it works and the benefits to them.
Facilitating communication and information flows, initiating and responding to correspondence/emails and resolving enquiries.
Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
Maintain an accurate database/portal of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
Specifically assist the ANP's in co-ordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways
Provide basic telephone advice and refer on or sign-post to other sources of support
Have excellent I T , counselling and persuasive skills
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration situation by alerting other members of the team.
Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.
Administer fail safe to ensure patients’ results are registered accurately and action taken appropriately.
Coordinate patient Health MOT information and respond to any areas of concern that have been highlighted by patient.
Registration of patients onto supported self management system ensuring all patient data both clinical and personal is electronically and accurately recorded.
Ensure investigation reports are obtained, shown to medical staff, actiontaken and filed in patient case notes as soon as possible.
Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes. Collect, collate and report routine and simple data.
Manage workload and liaise with colleagues in periods of annual leave andsickness.
This advert closes on Wednesday 23 Oct 2024