Hywel Dda Health Board - Receptionist - Surgery
Job overview
Hywel Dda University Health Board is seeking to appoint a Receptionist to work on a rota basis in Meddygfa'r Sarn, Pontyates. On occasion there may be a requirement to cover across other managed practices within the Health Board.
This is a diverse role within a busy and interesting GP practice. The post holder will be responsible for greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.
The surgery is open Monday-Friday 08.00-18.30 and the hours will be a fixed shift pattern over the week.
Main duties of the job
To facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To undertake a variety of administrative duties to assist in the smooth running of the practice.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 27/01/2025
Person specification
Qualifications and Knowledge
Essential criteria- NVQ Level 2 or relevant equivalent experience
Experience
Essential criteria- Experience of working in an administrative role
- Working in teams/multidisciplinary environments
- Comprehensive understanding of Microsoft packages including Word and Excel
Language Skills
Desirable criteria- Welsh Speaker (Level 1)