Operations and Customer Service Executive

• Location: Bicester
• Job Type: Full-time
• Salary: £25,000 - £28,000

Key responsibilities include managing administrative tasks, supporting managerial staff, and coordinating with customers and suppliers. The ideal candidate will be dynamic, adaptable, and possess excellent communication skills, with a keen eye for detail.

Day-to-day of the role:

• Handle internal and external communications with stakeholders.
• Prepare reports and manage stock.
• Complete various administrative tasks including opening post, sending out letters, and ensuring office supplies are replenished.
• Process customer orders and returns, and follow up on customer feedback with managers.
• Support the Sales and PR teams with queries, customer orders, and send outs.
• Work closely with the Warehouse Manager on inbound deliveries and manage supplier barcode allocation and confirmation.
• Ensure the returns of all brands are processed within 48 hours of items being returned to HQ.
• Maintain professionalism and build good relationships with internal and external stakeholders.

Required Skills & Qualifications:

• Minimum of 2 years experience in customer service, administration or operations.
• Must have driving licence and access to a car
• PC literate with proficient IT and administration skills.
• Excellent telephone manner and effective written and verbal communication skills.
• Strong problem analysis and problem-solving skills.
• Ability to work dynamically within a team and adapt to changing environments.

To apply for the Operations and Customer Service Executive position, please submit your CV.