Call and Recall Administrator - Peterborough
Job overview
An exciting opportunity has arisen for an administrator to join a call and recall provision, for outstanding vaccinations, within our Community and School Aged Immunisation Service at Hertfordshire Community NHS Trust.
Main duties of the job
The ideal candidates will be enthusiastic and highly motivated with a desire to improve the health and wellbeing of the community.
This role will work on a rota basis across Monday to Saturday, 10am to 8pm as a member of the Call & Recall Team for HCT.
The post holder will telephone families and carers of children and young people who are missing routine vaccinations across Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Luton, Milton Keynes and Hertfordshire. This will include following a set script, and booking appointments, and tracking outcomes and responses to these calls on an agreed template.Support will be provided by clinicians, who will be on hand to respond to complex queries raised by families/carers.
Ideally you will have experience of working in a health care setting.
In return, we can offer you:
- 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
- One of the UK's best pension schemes
- Special Leave for family and personal reasons
- Eye Care Vouchers
- Employee Assistance Programme
- NHS Discounts
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You’ll find it a great place to work with many benefits offered to you as a member of our staff
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
- We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now
- You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you.
Detailed job description and main responsibilities
You will have excellent communication skills both oral and written and be able to communicate effectively with the public and work colleagues . You will be IT literate with knowledge of Microsoft Office applications. The ability to organise and plan your workload is essential.Willingness to complete any training to fulfill the role is essential.
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Person specification
Qualifications/Education
Essential criteria- NVQ 2 or equivalent in Business Administration or equivalent experience Willingness to undertake further Trust training.
Skills & Abilities
Essential criteria- Accurate keyboard skills
- Ability to work without direct supervision
- Ability to support colleagues new to the role
- Competent and appropriate use of electronic patient records.
Personal Qualities
Essential criteria- Able to work as part of a team
- Able to work flexibly
- Organisational and prioritisation skills in order to manage own workload
- Supportive skills
- Resilience skills and readiness to deal with difficult conversations regarding vaccinations
Other requirements
Essential criteria- Able to work from home
- Able to attend team meetings, as required, at specified locations
Experience & Knowledge
Essential criteria- IT literate and knowledge of Microsoft Office applications
- Good written and oral communication skills to enable engagement with a range of service users and partners.
- Previous experience of Child Health systems
- Data input experience
- Previous administrative work within the NHS