Festival Logistics and Support Assistant (London) (6-Month FTC)

Founded in 2001, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years.

Purpose of the role:

Playing a vital part in the logistical operations of one of RA’s most dynamic teams, the Festival Logistics and Support Assistant will be responsible for managing the festival operations of some of our biggest clients across the UK and Europe.

Key responsibilities:

• Required the work the following weekends from May to September:
• The following weekends are non-negotiable, and other weekends may be required outside of this. However, we can be flexible on working days around these current specified dates.
• These dates include many of our key partners and events, such as GALA, Gottwood and Houghton, amongst others.
• May
• 23rd - 25th
• June
• 7th - 8th June
• 11th - 16th June
• July
• 17th - 21st
• August
• 1st - 3rd
• 6th - 11th
• 22nd - 24th
• September
• 13th
• 19th - 21st
• Responsible for preparing scanning equipment for relevant events and festivals throughout the season
• Managing our existing equipment and ensuring all scanning devices are well maintained, up to date and returned after each rental
• Assisting our ticketing team with on-site entry logistics for our festival ticket partnerships
• Confidence to deal with complex ticketing issues on site and represent the best of RA Ticketing services
• Working closely with our account management team to plan and advance large-scale events and festivals for our key partners
• Outside of festival weekends:
• Dealing with customer ticketing queries and resolving potential ticket issues
• Assisting promoters with event and payment-related queries
• General upkeep of ticketing admin system

We’re looking for:

• Outstanding relationship-building and client service skills.
• Track record of effective communication, both personal and digital.
• Exceptional organisational skills with an ability to think proactively, prioritise work, and juggle multiple tasks at once.
• Festival door and / or office experience is a plus but not essential.
• The ability to speak Spanish is desirable but not essential.

What we offer you:

• Generous annual leave policies aimed at promoting work-life balance.
• Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location.
• Matching pension schemes and/or 401k.
• Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted Classpass memberships, and custom-fitted earplugs.
• Company-led social events, team lunches, and discounts on RA merch.
• Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about.
• Regular company-wide Q&A’s with senior leadership, along with ongoing virtual educational training sessions for all staff.
• A transparent internal company culture committed to diversity, equity, and inclusion (see: https://ra.co/about/diversity).
• Active involvement in community projects within the electronic music community (see: https://ra.co/about/community).

More about RA:

As an independent company run by devoted dance music enthusiasts, our mission is to bring together the world's electronic music communities. Our Global Contributor Network (GCN) and international teams help us establish connections with hyper-niche local scenes.

We became B-Corp certified in 2024, which counts us among businesses leading a global movement for an inclusive, equitable, and regenerative economy and part of a community that meets high social and environmental impact standards.

We especially welcome applicants from diverse backgrounds, abilities, ethnicities, experiences, gender identities, and sexual orientations. We aim for our team to reflect the communities we engage with. We ensure everyone is valued and respected by actively promoting equality, diversity, and inclusion in our workplace.

Our values:

• Electronic music is art.
• We celebrate the progressive values that underpin electronic music.
• We advocate for a more inclusive and equitable electronic music community.
• We honour the past, present and future of electronic music.
• We use innovation to empower the community.
• We choose honesty over gain and purpose over profit.
• We're always front left.

The annual salary range for this role is £28,000 – £30,000. If you have questions about the role, please contact work@ra.co.

This listing will be open for a minimum of two weeks from the 5th February 2025. Please be sure to add work@ra.co to your contacts and check your junk/spam folder for emails from us.