Clerical Officer/Receptionist - Front and Back Office
Job overview
We have vacancies for a full and part time time, Band 2, Clerical Officers / Receptionist - Front and Back Office, to work at the Royal Oldham Hospital. These posts are seccondments / fixed term for 12 months.
You will be responsible for creating ‘mini’ medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community.You will undertake the booking and scheduling of patient appointments and associated administrative duties.
Main duties of the job
All activities within the Booking and Scheduling Service must comply with the Trust’s Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.
Hours of work will vary between 8.00am - 5.00pm, Monday to Friday
One post is for Salmonfields and is to work between 7.30am and 7.15pm, 7 days a week on a rolling rota and does include lone working during weekends.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Skills and Knowledge
Essential criteria- Understanding of confidentiality, data protection and Caldicott principles
- Good level of numeracy and literacy
- Good keyboard and PC skills
- Ability to work to deadlines and prioritise own work load
Experience
Essential criteria- Experience of working in a reception or administrative role preferably in a health care environment with patient contact
- Knowledge of a hospital based Patient Administrative System
- Previous experience of data entry/input
Qualifications
Essential criteria- Education to GCSE level or equivalent including Mathematics and English.
- Computer skill qualification such as ECDL, CLAIT or equivalent.
- Customer Service or Administration such as an NVQ
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met).As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
If you require any reasonable adjustments to the application process, please contact [email protected]
For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will be only be offered for external non-NHS appointments.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.
Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS