[ref. v37092718] Customer Service Manager - Caerphilly

Monday - Friday between 8 am - 5.30 pm

Our client, a leading technology manufacturer, is looking for a Customer Service Manager to join their fast-paced and rapidly growing team. As a Customer Service Manager, you will motivate and lead a team of customer ambassadors as well as managing complex customer inquiries.

BENEFITS

It’s a fantastic working environment in a new office.

RESPONSIBILITIES

• Support, coach and develop the Customer Service team.
• Act as an escalation point for difficult calls and complaints.
• Be responsible for designing training, monitoring calls, upskilling and cross training the team.
• Analyse, diagnose, and resolve errors, faults, and incidents from customers.
• Ensure information is recorded accurately and continually to support improvements and decision making.
• Prioritise and monitor workload.
• Provide excellent customer service, building rapport through open and interactive communication.

WHAT YOU NEED

• Previous experience managing a customer service team, including performance management, coaching, training and mentoring.
• The ability to work well under pressure, in a high-volume environment.
• Complex query and complaint management experience.
• Experience with CRM systems
• Excellent organisation and time management skills.
• A warm and friendly disposition, with the passion for helping customers.
• Excellent communication skills, both verbal and written, to liaise at all levels

NEXT STEPS

If you aren't contacted within 7 days, please assume your application was not selected.

Why wait? Don’t miss out. Apply today!