Customer Service Manager (CSM)
ONLYUS ENTERPRISES UK LTD Wallingford
Responsibilities:
Contract length: 12 months
- Manage a team of customer service representatives and ensure that they provide excellent service to customers
- Develop and implement customer service policies and procedures
- Handle escalated customer inquiries and complaints
- Monitor customer service metrics and provide reports to upper management
- Train and onboard new customer service representatives
- Collaborate with other departments to improve overall customer experience
- Conduct performance evaluations and provide feedback to team members
- The Customer Service Representative will be responsible for providing exceptional customer service and quality assurance services to external customers. This position will serve as the first point of contact for customers and will be responsible for all aspects of customer order entry, processing, data entry, customer complaints, communication, and general customer satisfaction.
Benefits:
- Competitive salary with potential for periodic increases based on performance
- Opportunities for skills development and career growth
- Supportive and collaborative work environment.
- Pay Increase: Eligible for salary review every 6 to 12 months, dependent on performance and skill level
- Are you the perfect fit for our team but worried about relocation? Rest easy. We proudly offer sponsorship for successful candidates, both from within the UK and globally."
- Excellent communication skills, both verbal and written
- Ability to analyze customer data and identify trends or areas for improvement
- Strong leadership and supervisory skills
- Fluency in English and Spanish (multilingual)
- Proven experience in a customer service management role
- Ability to multitask and prioritize tasks effectively
Please submit your resume and cover letter detailing your relevant experience.
Job Types: Full-time, Permanent, Fixed term contractContract length: 12 months
Salary: £28,000.00-£30,000.00 per year
Benefits:
Company carLanguage training provided
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