Customer Service Specialist

About Our Client

Our client is a prominent company in the financial services sector. Based in Nottingham, they are a medium-sized organisation dedicated to customer satisfaction and professionalism. With ambitious growth plans on the horizon, it's an exciting time to join their team!

• Handle customer enquiries via phone, email and live chat
• Support existing customers with a wide range of queries an support.
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keep records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via phone or email.
• Work with the customer service manager to ensure proper customer service is being delivered

The Successful Applicant

A successful Customer Service Agent should have:

• Excellent communication and presentation skills
• Proven experience of a similar position within financial services is essential.
• Ability to multi-task, prioritise, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices

• A competitive salary of £23,000 - £25,000 per year
• A supportive and professional work environment in Nottingham
• Opportunities for career advancement within the financial services industry
• Permanent job status with a secure and stable company
• Generous annual leave
• Annual bonus based on personal and company performance.
• City Centre office space , great transport links.
• Casual dress
• Games and breakout rooms.

If you think you possess the skills and experience needed to thrive in this Customer Service Specialist position, we invite you to apply today!