Field IT Support Engineer Windows, Office 365 - Birmingham

As a Technical Services Engineer in the West Midlands, you'll be on the front lines providing hands-on IT support across various sites. With a strong focus on customer service, this role involves troubleshooting, incident management, and delivering a high-quality experience.

Client Details

One of the UK's largest Private Equity fuelled software company. Substantial player in the technology and telecoms industry, with over 10,000 employees worldwide. Being at the forefront of innovation, providing advanced business software and solutions to their customers

• Provide Level 1 and Level 2 IT support to resolve technical issues for on-site stakeholders.
• Travel to various customer locations in the UK, supporting local teams and filling in when needed.
• Manage incidents through the Incident Management System, meeting SLAs and delivering timely solutions.
• Handle installation, de-installation, and preventative maintenance of IT equipment as needed.

• Experienced with Level 1/2 IT support, incident resolution, and managing on-site issues.
• Skilled in using Microsoft tools (Office 365, Windows 10/11, Active Directory, ServiceNow).
• Exceptional communicator who thrives under pressure and adapts to changing demands.
• Self-motivated professional willing to travel and stay overnight to support various locations.

• Competitive Pay, with a 6-month temp-to-perm path.
• Travel Benefits: Hotel accommodations provided for 2-3 days on the road per week.
• Collaborative and highly rewarding environment.
• Professional Development: Opportunities for internal and external training relevant to IT services.