Account Manager (Turkish Speaking)

Reporting to: Head of Supply Chain

Overview

We are seeking an experienced and dynamic Service Platform Logistics Operation Associate to join our team. The ideal candidate will have a strong background in logistics and supply chain management, with a proven track record of warehousing/fulfillment and transportationoperational execution backgroundand ensuring operational excellence.

Responsibilities

Operational Coordination:

• Oversee daily logistics operations, including warehousing, transportation, and distribution activities.
• Ensure all logistics activities are carried out efficiently and effectively, meeting client requirements and company standards.
• Coordinate with internal teams and external vendors to ensure seamless operations.

Performance Monitoring and Reporting:

• Monitor key performance indicators (KPIs) such as delivery times, order accuracy, and cost efficiency.
• Analyze logistics data to identify trends and areas for improvement.
• Prepare and present comprehensive reports on logistics performance to clients and senior management.

Problem Solving and Issue Resolution:

• Identify potential issues in the supply chain and develop proactive solutions.
• Address and resolve any logistics-related problems, coordinating with relevant stakeholders as needed.
• Implement corrective actions to prevent recurrence of issues.

Contract and SLA Management:

• Maintain service level agreements (SLAs) with clients and logistics providers.
• Ensure compliance with all contractual terms and conditions, managing renewals and amendments, as necessary.
• Maintain detailed records of contracts and agreements.
• Identifyareas of opportunities for revenue loss in FC operations, transportation and recommend action plans
• Drive margin improvement from given services to customers.

Invoice Data Management:

• Profound understanding of customer rate cards, contracts, charging rules in Platform Services and 3PL Warehousing, Fulfillment Operations.
• Ability to audit transactions/activities vs. rate card; identify the gaps, non-captured tasks in the operations by providing feedback and taking corrective actions in FC operations.
• Provide accurate and timely data for invoice creation, ensuring all billable activities are captured. Create customer specific, individual data reporting as supporting part of monthly customer invoices; send these timely to Customers. Answer all the invoice related inquiries of customers; elaborate with management on disputes, exceptions.
• Collaborate with the finance team to verify and validate billing information.
• Address any discrepancies or issues related to invoicing promptly.
• Ensure invoice matches the contractual agreement with Customers

Skills and Qualifications

Education:

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
• Advanced degrees or certifications in logistics or supply chain management are advantageous.

Experience:

• Minimum of 3 years of experience in logistics, supply chain management, or account management, preferably within the 3PL industry. Fulfillment Operations, warehousing operations background in operational data, invoicing, freight auditing is a big advantage.
• Proven track record of successfully managing client relationships as Customer Servicegained in 3PL/Fulfillment/Transportation Service Providers is an asset.

Technical Proficiency:

• Proficiency in logistics and supply chain management software, such as Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
• Advanced skills in Microsoft Office Suite, particularly Excel for data analysis.
• The usage of Accounting Software, Freight Audit is an advantage, but not essential.

Skills:

• Communication: Exceptional verbal and written communication skills for effective client and team interactions.
• Analytical: Strong analytical skills with the ability to interpret logistics data and generate actionable insights.
• Problem-Solving: Excellent problem-solving skills to quickly address and resolve logistics issues.
• Organizational: Superior organizational skills to manage multiple accounts and logistics operations concurrently.
• Negotiation: Strong negotiation skills for managing contracts and service agreements.