Overnight Shift Leader
Operational Leadership To ensure that our patient advice queue, treatment centres and mobile fleet operate effectively and to the required standards, To ensure that appointments and home visits are arranged in a timely manner, To manage the interface with NHS 111 during the course of the shift and ensure that the demand coming into the service and the capacity available in the Integrated Urgent Care service are managed in line with contracted key performance indicators, To give direction and instruction to colleagues during the shift as required, To oversee the consistent use of standard operating procedures across the service throughout the shift, To ensure use of standard operating procedures across the service throughout the shift, To ensure that a detailed shift report is produced for each shift, To ensure that excellent communication mechanisms are used to facilitate effective collaboration across different parts of the service during the shift as well as between the service and other providers.
To ensure all processes detailed in the Shift Manager handbook are followed. Call Handling To manage incoming calls to the professional line from Healthcare Professionals, To manage incoming calls to the patient line, To follow our safety calling process, To ensure a timely, professional and informed response to all callers, To ensure that all referrals are accurately entered onto the patient database for Severnside or the hospital trusts, as required, Resource Management To utilise and deploy the resources available to the service to the best effect throughout a shift, To address any immediate resourcing issues created by sickness or absence and put appropriate contingency arrangements in place promptly, To offer operational support to the Clinical Co-ordinator (where appropriate) ensuring that care pathways are delivered for individual patients as deemed clinically appropriate by the Clinical Co-ordinator.Risk Management To agree operational responses to key risks facing the healthcare system during the out of hours period as required, To implement business continuity arrangements in the event of the failure or breakdown of IT, vehicles or equipment, To address any immediate non-compliance or potential training issues that occur during the shift and report to Team Managers Additional Duties To assist with any other reasonable duties as required.