Patient Flow Coordinator - Band 3, Onward Care Team
NHS Jobs Gloucestershire Airport
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Relevant experience working within patient flow, discharge planning or equivalent role in an NHS setting. Excellent verbal and written communication skills. Flexible and responsive attitude. Demonstrate potential for personal development.
Enhanced IT skills. KEY RESULT AREAS 1. To case manage the discharge planning for a cohort of patients within a defined clinical area from admission to the acute hospital through to discharge. 2. Reprioritisation of work with support from senior members of the team as required in order to ensure effective service delivery, especially within times of escalation and system pressure.
3. To be a pro-active member of the multi-disciplinary team, supporting discussions on discharge care options, how to access them and providing advice and support. To communicate effectively with the team and engage with all appropriate stakeholders and across organisational boundaries to enhance job performance in a timely fashion.
4. To promote good discharge planning on the wards including pre-emptive identification of barriers to discharge, effective use of expected date of discharge, recognising the risk of deconditioning during hospital admission and supporting patients to return home as soon as is safe to do so via attendance and provision of leadership at daily board rounds for a given ward(s), ensuring discharge plans are discussed and actions are delivered.
5. To undertake specific unaccompanied work and organise own caseload comprising of patients with predictable and unpredictable conditions. 6. To use verbal and non-verbal communication tools to communicate effectively with patients/carers. This may include education, motivation, persuasion, and empowerment.
This will include patients/carers who may or may not have barriers to communication through cognitive or physical impairment e.g. hearing or visual impairment, confusion and depression. 7. To participate in own continuing professional development (CPD), including supervision, appraisal and training to ensure competency, service quality and meet the clinical governance agenda and organisational goals.
8. To input and retrieve patient and staff information from computer based system and maintain accurate and contemporaneous patient records. To ensure the relevant mandated IT systems are kept up date on all patients on the team caseload. 9. To be confident in identifying potential problems and emergencies and reporting to the appropriate registered professional in a prompt and timely manner.
To understand when to deal with situations, when to escalate concerns and who to escalate those concerns to. 10. To comply with Trust and Departmental policies and procedures e.g. Discharge, Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times.
This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.
Enhanced IT skills. KEY RESULT AREAS 1. To case manage the discharge planning for a cohort of patients within a defined clinical area from admission to the acute hospital through to discharge. 2. Reprioritisation of work with support from senior members of the team as required in order to ensure effective service delivery, especially within times of escalation and system pressure.
3. To be a pro-active member of the multi-disciplinary team, supporting discussions on discharge care options, how to access them and providing advice and support. To communicate effectively with the team and engage with all appropriate stakeholders and across organisational boundaries to enhance job performance in a timely fashion.
4. To promote good discharge planning on the wards including pre-emptive identification of barriers to discharge, effective use of expected date of discharge, recognising the risk of deconditioning during hospital admission and supporting patients to return home as soon as is safe to do so via attendance and provision of leadership at daily board rounds for a given ward(s), ensuring discharge plans are discussed and actions are delivered.
5. To undertake specific unaccompanied work and organise own caseload comprising of patients with predictable and unpredictable conditions. 6. To use verbal and non-verbal communication tools to communicate effectively with patients/carers. This may include education, motivation, persuasion, and empowerment.
This will include patients/carers who may or may not have barriers to communication through cognitive or physical impairment e.g. hearing or visual impairment, confusion and depression. 7. To participate in own continuing professional development (CPD), including supervision, appraisal and training to ensure competency, service quality and meet the clinical governance agenda and organisational goals.
8. To input and retrieve patient and staff information from computer based system and maintain accurate and contemporaneous patient records. To ensure the relevant mandated IT systems are kept up date on all patients on the team caseload. 9. To be confident in identifying potential problems and emergencies and reporting to the appropriate registered professional in a prompt and timely manner.
To understand when to deal with situations, when to escalate concerns and who to escalate those concerns to. 10. To comply with Trust and Departmental policies and procedures e.g. Discharge, Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times.
This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.
Additional Contact Details Midge Ellis (Deputy Leads for Onward Care Team) midge.ellis1@nhs.net 0300 422 6311
NHS JobsGloucestershire Airport
alongside the Matron, Band 7s, consultants and wider team to help determine and deliver on strategic service objectives - Work alongside the DCC, site and operational delivery teams to maintain patient flow and critical care capacity within agreed procedures...
NHS JobsOxford, 39 mi from Gloucestershire Airport
Job Responsibilities: Handling telephone calls and signposting patients where necessary Greeting, checking in and booking appointments for patients at the front desk Dealing with repeat prescription requests Responding to patient enquiries both...
University Hospitals Bristol and Weston NHS Foundation TrustBristol, 35 mi from Gloucestershire Airport
The Band 4 Results Coordinator acts as a key liaison between clinical and administrative teams, ensuring the seamless flow of information and efficient operation of Chlamydia Screening and Remote Testing as part of Unity Sexual Health.
This role...