Receptionist (Accident and Emergency)

Job overview

1. 5 hours and 23 hours

The Accident and Emergency Department is seeking an enthusiastic, hardworking and motivated Receptionist to complement our current reception and clerical team.

Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat. Not only is the efficient running of the reception and the clerical services integral to the patients’ journey, it is often the patients and relatives first point of contact in the department.

Candidates should have worked in a clerical / administration environment and have used a patient administration system. Good communication skills, effective keyboard skills and the ability to organise workload are essential criteria for the post.

Main duties of the job

Input and retrieve information from the Trust’s Computerised Information Systems

General office duties including photocopying, faxing, filing and retrieving notes from file or the database

Photocopying appointments, referral notes, under 5 notes and fracture clinics

Deal efficiently with incoming and outgoing mail

Dispose of records in appropriate containers

Sort and send letters to General Practitioners

Any other general duties as required

This job advert will close as soon as sufficient applications have been received

Working for our organisation

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications

• GCSE’s A-C or equivalent qualification or experience
• NVQ 2 in Business Administration or equivalent experience.

• Customer Care
• RSA Audio typing level 2 or above

Experience

• Reception/Clerical experience

Knowledge

• Good communication and message taking skills
• Ability to liaise with the public and professionals
• Organisational skills and to be able to prioritise workload over busy periods and have the ability to work to tight deadlines in a busy environment.
• Effective IT Skills

• Medical Terminology

Disclosure and Barring Checks (DBS)

It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Equality, Diversity and Inclusion

All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.

As an inclusive employer, we are here to support you.

If you have any special requirements to help you with your application, email our team at [email protected]

The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.

Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.

Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

IMPORTANT - Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.

This document provides detailed advice regarding the completion of your application form.

The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.

Personal references and references from colleagues are not acceptable.

Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.