Medical Receptionist
MAIN DUTIES AND RESPONSIBILITIES To maintain the confidentiality of clinical and management information at all times To work within the requirements of the Data Protection Act To comply with Practice policies, procedures and protocols To facilitate a welcoming atmosphere Effective management of the Appointment System To answer the telephone and deal with patients queries and requests General administrative duties Work as part of the Administration Team to ensure the smooth running of Reception Assist the Clinical Staff and Administration Manager 1.
GENERAL DUTIES To open the surgery when required following procedure To lock up the surgery when required following procedure To retrieve and re-file medical records when required. Scan documents To chaperone when necessary Chase up laboratory results if requested Keep the waiting areas neat and tidy Ensure the consulting rooms are prepared in readiness for each surgery session Ensure all mail is ready for posting and taken to the post box when required Open mail and distribute as necessary Make tea and coffee and wash up as required Take and record messages appropriately Answer the telephone in accordance with Practice procedure.
Putting calls through in a friendly and efficient manner Maintain supplies in consulting rooms 2. RECEPTION DUTIES To greet all patients and visitors presenting a the reception desk in a welcoming and pleasant manner To deal with patient enquiries regarding clinics within the practice; giving correct and up to date information and directing them as appropriate To manage the visitors book ensuring all visitors are checked in and are informed of the importance of checking out Oversee, monitor and take any steps necessary to ensure the smooth flow of patients to and from the clinics held within the practice Deal with payment of fees for non-NHS work and pass these immediately to the Practice Manager Ensure any patient arriving without an appointment but wishing to be seen urgently is dealt with according to practice policy To register new patients and temporary residents according to practice policy To issue repeat prescriptions and pass any enquiries to appropriate colleague To accept messages for Doctors and nurses and record appropriately Maintain supplies of stationery in the reception area Update and hand over any unfinished tasks to the colleague following on the next rota slot Manage loan and return of BP machines 3.
PROCESSING PRESCRIPTIONS Process all requests made for repeat prescriptions in accordance with Skelmanthorpe Family Doctors Procedures Ensure repeat prescriptions are processed and issued within two working days Consult with the GPs regarding any requests/information received for changes to medication Be up to date with computer processing of repeats.Identify any training needs, bringing them to the attention of the Administration Manager 4. APPOINTMENT BOOKING Manage appointments for all Clinical staff Manage requests for home visits in accordance with Practice procedure Provide home visits reports for GPs Process emergency calls in accordance with Practice procedure Book ambulances for patients in accordance with Practice procedure Expedite hospital appointments for patients when required 5.
DATA MANAGEMENT/MAINTENANCE Enter data on the computer if required from letters/results for patients Scan any documentation onto system on a daily basis Maintain patient record information in respect of changes to details Deal with new patient registration Deal with patient deductions 6.
ADDITIONAL RESPONSIBILITIES To undertake any other duty which may be requested by the Partners or Administration Manager to ensure the efficient running of the practice To comply with the following: (i) Practice policies and procedures (ii) Health and Safety and Fire Regulations (iii) Data Protection Act (iv) Confidentiality protection of patients, Practice and work colleagues This job description is not exhaustive and you may be asked to perform additional tasks not yet identified as falling within the scope of your role.