Administrative Officer - Birkenhead - ref. k294619

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Supportive and caring, listening to others.

Communicating openly, honestly and sharing ideas.

Trusted to deliver, feeling valued and safe.

We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

Job overview

To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central booking team.

To support the Out of Hours service and the Teletriage team.

To provide admin support for the several Community Services throughout the Trust. To provide various reception cover including Eastham Walk - In Centre.

Accurate record data on computer systems.

Main duties of the job

Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.

Receive telephone calls from health care professionals to support the Out of Hours service.

Call backs to patients to confirm appointment times/attendance.

Responsible for booking patients into services within the division.

To provide admin support for community services

Working for our organisation

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, always.

Detailed job description and main responsibilities

The Central booking service operates 7 days a week, 365 days a year 8am – 8pm.

We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.

Person specification

Qualifications and professional training

• NVQ Level 2, GCSE Level or equivalent experience
• Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting

• Experience using IT software – System 1

Skills and attributes

• Good oral and written communication skills with people from a wide variety of backgrounds

• Ability to work under pressure and meet tight deadlines
• Good organisational skills

Personal qualities

• Compassionate
• Flexible
• Ability to use own initiative but also understands the need to seek advise when necessary

Important Information

By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.

We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.

We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.

Further Information:

Closing Dates: Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.

Reference Information: Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made. For all part-time positions, salaries are pro-rata.

Restricted Applications: Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.

Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

English Language: In order to comply with Part 7 of the Immigration Act 2016, we are required to ensure that all employees possess "the ability to fulfil all spoken aspects of the role with confidence through the medium of English.” If you have not studied at an English speaking institute, or do not possess an English language qualification, you should provide evidence in your application of how you meet this requirement.

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.

Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.