IT Service Desk Technician
Service Desk Technician - IT and Telecoms
£25-30k per annum
Perm, Full Time
Our client specialises in providing connectivity solutions and collaboration tools to businesses, focusing on driving growth and delivering exceptional customer experiences. The company offers personalised services from initial quote through ongoing customer support, with a commitment to delivering efficient and effective solutions.With a suite of services including Connectivity, VoIP, Business Mobiles, and Microsoft 365, they aim to simplify connectivity needs and foster business growth.
They are looking for a bright and driven individual, with a want to help others and succeed in doing so, to join their service desk team. They are an MSP, dealing with many technologies that allow their clients' businesses to operate. They serve clients of all sizes and excel in providing premium service with a human touch.
Responsibilities
Key responsibilities include, but are not limited to:
- Answer inbound support calls from customers.
- Log and respond to support tickets via online ticketing system.
- Perform routine tasks such as maintenance updates, reviewing the monitoring platform etc.
- Order product licencing and number ports.
- Manage own ticket load and collaborate with team members on other tickets where necessary.
- Perform administrative tasks across various products such as MS365, Cyber Security, Hosted UC (VoIP).
- Complete ground-up builds of complex networks and telephony systems.
As a member of the service desk team, you'll have your work cut out, dealing with an array of questions and problems, across a wide subset of products. This is a perfect opportunity to enhance your technical know-how and further your career.
A regular day will involve responding to inbound tickets from clients over the phone and via our online ticketing system, provision of new telephony systems and networks, configuration of hardware, and troubleshooting complex issues.
Key Qualifications/Experience and Qualities- 2 years experience (minimum) working in a support role within telecoms/MSP industry.
- 1 years experience (minimum) supporting clients on Microsoft 365 products.
- 1 years experience (minimum) supporting clients on connectivity (broadband) products.
- Competence in using ticketing and CRM systems.
- Competence in Microsoft 365 (admin).
- Good working knowledge of TCP/IP and networking.
- Understanding of IP telephony/UC products.
- Understanding of Cyber Security technologies and best practices.
- Good root-cause analysis and troubleshooting ability.
- Ability to work under varying levels of pressure - no two days are the same!
- A positive attitude and willingness towards learning and supporting new products and technologies.
- Good literacy skills.
- Calm and friendly telephone manner.
- Birthdays are a free holiday day
- Gym/Health Club Membership: Your choice of fitness facility
- Modern Office Environment: Contemporary workspace in Sheffield city centre
- Flexible Working Approach: Balance that works for you and your clients
- Career Progression: Clear path for advancement in a growing company
- Supportive Team Culture: Work with passionate professionals who celebrate success
This is an exceptional opportunity to join a forward-thinking technology company. Our client invests in their people and provides the tools, training, and support needed to excel in technology sales.
Apply today with an up to date CV.