Customer Service Administrator

About Our Client

Customer Service Administrator, High Wycombe: This client is a well-established organisation known for providing high-quality solutions to its diverse client base. Operating within a collaborative and fast-paced environment, they are committed to delivering exceptional customer support and operational excellence.

Job Description

Customer Service Administrator, High Wycombe:

• Process customer orders accurately and efficiently
• Handle customer enquiries via phone, email, and online channels
• Resolve issues promptly, ensuring customer satisfaction
• Liaise with internal teams to ensure smooth order fulfilment
• Maintain and update customer records in the CRM system
• Generate reports and assist with administrative tasks
• Support the customer service team with day-to-day operations
• Contribute to process improvements and team objectives
• Regularly liase with internal teams including quality, production and logistics

• Keen to work in a busy environment and learm
• Montivated individual with attention to detail and accuracy
• Previous experience in a customer service or administration role (desirable but not essential)
• Strong organisational skills and attention to detail
• Excellent communication skills, both written and verbal
• Proficient in using Microsoft Office and CRM systems
• Ability to work independently and as part of a team
• Problem-solving mindset with a focus on customer satisfaction
• High level of accuracy and time management skills
• Adaptable and able to thrive in a fast-paced environment

What's on Offer

£25,000 - £28,000 plus good package and career opportunities