Administrator - Integrated Community Stroke Service

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

Come be part of something meaningful—where your everyday work supports life-changing outcomes.

This is an exciting opportunity to become a vital part of the Integrated Community Stroke Service, where your skills and attention to detail will directly contribute to improving patient care and recovery.

As an administrator in our close, supportive team, you’ll play a key role in keeping our service running smoothly. From managing referrals and handling patient queries to coordinating equipment orders and stock control which enables our clinicians to focus on delivering patient centred rehabilitation.

You’ll be at the heart of a service that’s always evolving and your input will help us improve efficiency and quality for our patients. We value our admin team not just for what they do, but for how they think and contribute.

We’re looking for a team player who’s confident using IT systems, ideally EMIS and Microsoft Office, or willing to learn. If you’re an excellent communicator with a positive attitude and a desire to make a difference, we’d love to hear from you.

• Must be willing to travel as this post is based at 2 Bristol locations, one at South Bristol Community Hospital and Charlotte Keel Medical Practice, both with free parking.

Main duties of the job

Key Responsibilities:

• Work as an effective team member to undertake the day-to-day administration duties of the ICSS Service;
• Work independently using initiative to prioritise workload for self and other members of the team:
• Work flexibly to meet the demands of the service, covering holiday and sickness to ensure a smooth administrative service:
• Process referrals onto the EMIS system and all associated tasks within service operational protocols including escalating problems or seeking clarification;
• Answer telephone queries, taking accurate messages and dealing with them appropriately and in a timely manner;
• Be responsible for discharging patients in accordance with local policy;
• Order stationery, uniform and clinical supplies;
• Ensure own and team mailboxes are regularly checked and dealt within an appropriate time;
• Provide administrative support e.g. typing, printing, scanning, minute taking, producing letters, dealing with post, disposal of sensitive material as required;
• Act in a professional, respectful and helpful manner at all times in line with Sirona values;
• Respond to patient enquiries with appropriate advice and empathy;
• Provide support to the senior administrators within the ICSS team;
• Prioritise tasks effectively and complete work within specified deadlines, with flexibility and the ability to adapt when needed;
• Receive regular management supervision and participate in performance review;
• Willing to travel to BNSSG Stroke bases;

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities

Please see the attached job description for a full list of duties and responsibilities for this role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person specification

Experience and Skills

• Excellent communication, interpersonal and teamwork skills
• Significant relevant experience in Administration and office working
• Able to work well in a team environment but also act on own initiative
• Organisational and time management skills
• Experienced IT skills including email, word processing and spreadsheets
• Can demonstrate flexibility and prioritisation skills
• Has worked in a customer facing/patient contact role

• Experience of healthcare settings
• Knowledge of electronic patient booking systems such as EMIS
• Previous experience of training staff

Qualifications

• GCSE or equivalent including passes at Maths and English

• NVQ Level 3 in Information Technology or Equivalent experience