Contact Centre Agent
Are you looking to support a local Charity?
Are you keen to make a difference to Crime in the UK?
My client is an independent charity that gives the power to people to speak up and stop crime via email or phone.
This is a 24/7 role which needs dedicated staff members to help with this cause.
The closing date for applications is Friday 10th January 2025.
Applicants ideally will have a current DBS issued within the last 12 months, a copy of which should be sent with their application. However, if they do not have a current DBS, they are still welcome to apply. If successful, we will complete a new DBS check for them and ask for their reference contacts, however, they will be unable to commence employment until both the certificate and references have been returned.We will also need to see evidence of their Right to Work in the UK.
24/7 Contact Centre Agents:
Work are set four on, four off rolling shift pattern. With the following repeating shift times:
07:00 – 19:00 (12 hr shifts, 1.25-hour break, 10.75 hours paid)
10:00 – 22:00 (As above)
14:00 – 00:00 (10 hr shifts, 1-hour break, 9 hours paid)
21:00 – 07:00 (As above)
The above shifts are set, and we are unable to accommodate any changes to them.
The salary is £24,145.00 per annum (£13.40 per hour), working 1802 hours per year. The annual leave entitlement is 263 hours per year. Please note that successful candidates will be required to work weekends and Bank Holidays, including Christmas and New Year, when scheduled to do so, unless annual leave is requested, which approval of cannot be guaranteed.
The first week will be training from 08:00 – 15:00 Monday to Friday.
The second week will be training from 08.00 -16.00 Monday to Friday.