Team Administrator

Job overview

The Trust is seeking to recruit a Team Administrator to join the West Dorset Steps 2 Wellbeing team.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High-Intensity CBT, Psycho-educational groups, and Counselling.

The successful applicant will need to be able to work one evening shift per week.

This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of incoming calls to our contact centre, occasionally handle distressed clients, and provide a high level of customer care, to join a highly motivated and committed team.

Main duties of the job

You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service can present a valid DBS certificate instead of requiring a new check.

Working for our organisation

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.

Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

If you would like or know of anyone who would value this support, please do contact [email protected]

Person specification

Information Technology

• Demonstrates experience of word processing and spreadsheets. Good standard keyboard skills and knowledge of Microsoft Office and Microsoft Teams.

• Experience of using an electronic service user record.

Knowledge, skills and training

• GCSE Level English Language or equivalent
• Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS

• ECDL
• RSA 2 keyboard skills; audio typing and word processing or equivalent experience

Job Specific Experience

• Experience of working within a similar office environment
• Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively

• Knowledge of NHS organisation and protocols
• Knowledge of working within a team

Personal Qualities/Attributes

• Good time management skills e.g. To be able to work to tight deadlines
• Good organisational skills and ability to organise own workload
• Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met
• Professional manner in dealing with emotive material and challenging behaviour from clients