Field Support Engineer Inside IR35
We have an urgent requirement for a Field Support Engineer to provide Technical Support to field based staff. The role will be based onsite in Titchfield on a rota basis and candidates will need to be eligible to go through SC level Security Clearance.
Key Responsibilities include:- Diagnose technical issues affecting remote staff.
- Test new equipment.
- Monitor and respond to Service Desk calls logged by the field staff and Field Enquiry Line.
- Support remote workers with various technical issues.
- Diagnose faults, and research effective resolutions providing advice to quickly resolve.
- Review and up-date instruction manuals to support the wider team with troubleshooting.
- Support, when necessary, with building, testing and dispatching equipment, as well as manage the returns process.
- Strong IT knowledge
- Experience in identifying, troubleshooting, and resolving user requests/ incidents.
- Excellent communication skills with the ability to instruct and explain information simply to a non-technical audience.
- Experience of working with a range of Microsoft 365 services
- Ability to work independently and prioritise workload.
- An awareness of data security principles.
- Managing a quality service
LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.