Therapy Service Administrator
The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.
Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.
Experience
Experience of working in mental health service provision and voluntary sectorExperience of working in a client-facing administrative and reception role
Experience in appropriate handling and storage of confidential and sensitive information
Excellent secretarial skills
Skills
Awareness of the needs of people with mental health issues in the communityCommitment to valuing diversity
Excellent verbal and written communication skil
Excellent multi-tasking and time-management skills
Excellent organisational skills
Ability to set up and use databases and reports as required
Ability to meet deadlines and sometimes work under pressure to tight deadlines
Good listening skills and an ability to work with challenging clients
Ability to work flexibly as part of a small team as well as on own initiative
Ability to deal with a range of staff issues with confidence and be a pillar of support for the service
Knowledge
Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systemsGood knowledge of office administration
Previous experience of diary management and scheduling
Education & Qualifications
5 GCSEs or equivalentNVQ in Administration or equivalent
This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:
Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm
Please see attached Job Description for a full list of duties and details on the role.
Deadline for Applications - Monday 30th September 2024.