Operations Manager (Back Office / Customer)
About Our Client
Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team.
Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholders
Job Description- Oversight for back office operational performance across a highly regulated function
- Drive customer service performance to both customers and partners during any and every interaction
- Manager and plan resource to deliver trading performance ensuring any potential issues are highlighted
- Manage and drive performance consistency across the operation
- Provide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinary
- Provide clear leadership and motivation to support the team in delivering key objectives
- Increase team capability through the implementation of new ways of working, systems, process and procedures
- Anticipate operational risks and issues
- Mitigate issues & risk around Case Progression, Regulatory Compliance & Technical Quality
- Work across the operation and wider business to encourage continuous improvement activities
- Manage the implementation of operational strategy
- Optimise case progression across the operation
- Provide the teams with clear training and development on a regular basis
- Experience in a similar role and /or environment
- Strong people management - ideally through Team Leaders
- Process and continuous improvement knowledge
- Record of delivering against objectives
- Budget management experience
- Extensive stakeholder management across C-suite level
What's on Offer
This is an amazing opportunity to join a leading organisation in the newly created role of Operations Manager
The role offers a salary of £60,000 - £65,000 plus up to 15% Bonus
True champion of Hybrid working - you would be expected on site in Wakefield, W.Yorkshire 1 or 2 days per week
Benefits include - 25 days holiday plus bank with the ability to buy and sell 5 days. Ability to condense working week into 4 days once per month (leading to extra 12 days holiday per year), private medical insurance, life assurance, free on on site parking and many moreCandidates across the UK are encouraged to apply with great links via M1, M62 and rail networks