General Manager - Outpatients

Job overview

We are looking for an enthusiastic and innovative leader to join our Cancer and Outpatients Division at Maidstone & Tunbridge Wells as a General Manager. The successful candidate must be a motivated professional with a track record of consistently delivering high quality patient focused care.

This role will work closely with the Clinical Directors and Head of Nursing to deliver the departments’ operational, strategic & quality agenda.

The Kent Oncology Centre provides comprehensive cancer services for the 1.8 million population of Kent, Medway and East Sussex and this role includes management of staff based across multiple sites at MTW.

To enable us to have the benefit of the most diverse range of life experience and approaches to health at a senior level in the Trust, we are keen to encourage applications from the widest variety of applicant possible.

Main duties of the job

Strong problem-solving skills, along with the ability to communicate well, build relationships and influence stakeholders both internal and external to the trust are essential to a successful application. Experience of budgetary management, staff management and the ability to meet the peaks and troughs of service demand are a must.

For further information please refer to the job description.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person specification

Qualifications

• Educated to degree level or relevant experience
• Evidence of further personal development
• Post Graduate Management qualification or equivalent high-quality training/experience (Master’s Level)

• Clinical qualifications relevant to the Directorate NHS Institute for Innovation and Improvement tools and techniques in waiting list, demand and capacity management.
• Formal project management qualification

Experience/Knowledge

• Managerial experience with a proven track record of success in business case development
• Experience in public healthcare
• Understanding of how organisations achieve prime performance Knowledge of health service management, including change management and workforce planning

• Experience of producing and implementing successful business cases
• Track record of successful service improvements and changes.
• Some Acute Sector or local government experience.
• Understanding of the changing NHS environment (Patient Choice, Financial Flows, GP Practice commissioning).
• Understanding of NHS Modernisation Programme and service improvement tools and techniques.

Skills

• Excellent communicator at senior and Board level - both verbal and written.
• Wide ranging analytical and data interpretation skills.
• Effective and motivational management skills.
• High level proofing of documents and Statistics.
• Advanced analytical and problem solving skills.

• Competence in data manipulation and use of spreadsheet analysis tools in determining performance and output targets.

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Good luck! We look forward to welcoming you to our exceptional team!