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At Lyphe, we are on a mission to enable medical cannabis to those with unmet medical needs. During this period of growth, we are seeking a driven individual, who is excited by the challenge of working in a dynamic, fast-paced, highly regulated environment.

Full training will be given, however, we are seeking individuals who are motivated and eager to learn, to be able to hit the ground running, ‘rolling your sleeves up’ to ensure we continue to strive to meet our mission in line with our values and continue to achieve:

• A best-in-class patient experience - we set the standard for outstanding service for every patient.
• Everyday resilience - we know that blazing trails in a startup industry takes superhuman strength
• Cannabis being a force for good - we believe this plant is a medicine that enables better health.
• Normalizing cannabis - we support the de-stigmatization so patients can live prejudice free lives.
• Starting with people - we put our people first, both our staff and our patients.

We are seeking a dedicated, passionate individual who can enhance patient experience through excellent attention detail, customer service, patient support, compliance and administration in our non-facing Pharmacy.

• Act as a first point of contact for all patient queries and communication, answering with excellent patient approach, care and manner
• To take incoming and outbound telephone calls and email tickets from various stakeholder groups, following up where necessary
• Support patients with their prescription queries, via phone, live chats and tickets with a best-in-class service.
• Pro-actively engage with patients regarding their medication where necessary.
• Maintain thorough and accurate records of all patient data and prescription information, inclusive of notes being added on all platforms in a timely manner.
• Proactively communicate with patients at any stage to provide information and updates about any given situation
• Accuracy check patient data and upload onto the company platform.
• Escalating concerns relating to patient prescriptions, while minimising delay to patients
• Updating controlled drug register in line with regulatory requirements
• Stock management, including rotation, ordering, disposal, and checks.
• Ensure that GDPR and GPh C regulations are adhered to at all times.
• Remain up to date with industry and GPh C regulation changes.

JOB SKILLS AND QUALIFICATIONS:

• Ideally 1 years’ experience working within a pharmacy.
• Experience in medicinal cannabis preferred but not essential.
• Experience working within a customer service based role
• Patient centric, passionate about delivering best-in-class service.
• Confident working autonomously.
• Resilient, calm and empathetic.
• Confident using Microsoft Office and third-party software.
• Excellent verbal and written communication skills to be utilized for both internal and external audiences.
• Strong organisational and planning skills; able to manage multiple responsibilities.
• Strong time management skills.

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Farnborough: reliably commute or plan to relocate before starting work (required)

Experience:

• Pharmacy: 1 year (preferred)
• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person