[ref. f0673401] Programme Support Assistant
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern.In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
Working as part of the Specialty Training Programme Support Team in the PGMDE function, the post holder will support the coordination and delivery of postgraduate education and training across the North East and North Cumbria.
Duties will vary day to day and can include a wide range of administration tasks including regular communications and liaison with NHS England North East administrative colleagues and the Lead Employer Trust.
Main duties of the job
The Programme Support Assistant will be responsible for the provision of administrative and clerical support to the Specialty Training team and functions in the north east and north Cumbria.
Key duties include:
- general office duties to support the business
- ensuring that agendas and documentation for meetings and events are available by required deadlines
- assisting with key Programme Support functions (e.g., Learner Events, Trainee assessment panels, etc.)
- accurate data processing: data entry and monitoring of quality of data
- acting as the first point of contact for the Programme Support team (electronically & verbally)
Working for our organisation
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
- Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
- Making the NHS a great place to work, where our people can make a difference and achieve their potential.
- Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
- Optimising the use of digital technology, research, and innovation
- Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher.You can find more information on the Government website.
Detailed job description and main responsibilities
You can find further details about the role in the Job Description and person specification and other supporting documents.
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
Person specification
Qualifications
Essential criteria- Base level of theoretical knowledge e.g., GCSE Grade C or above, NVQ, ECDL or equivalent level of knowledge (formal qualification preferred)
- NVQ or equivalent in Business or Office Administration.
Knowledge & Experience
Essential criteria- Experience of working in an administrative / clerical or secretarial support role
- Experience of working in a team
- Experience of working to deadlines
- Working knowledge of IT / all Microsoft office packages (e.g., for data entry / data validation / diary management / email prioritisation etc.)
- Understanding of data protection legislation including information governance, the Data Protection Act and the Freedom of Information Act
- Experience of working with data systems or working in an administrative environment (e.g., Excel, Access, or role specific systems - Intrepid)
- Experience of working with virtual meeting technology e.g., videoconferencing
- Knowledge of or experience of updating websites / webpages
- Experience of assisting the planning of effective meetings and other events
- Experience of preparing information to formulate reports
- Experience of working in a diverse and complex organisation
Skills & Attributes
Essential criteria- Good interpersonal and communication skills - uses a range of communication channels to build relationships including good writing, data entry, telephone skills and good use of email
- Good keyboard and IT skills
- Ability to work effectively as part of a team
- Able to work on own initiative within defined parameters of the role, planning own work to given deadlines, but with direction from the other more senior members of the team
- Problem solving skills using known facts or situations or previous experience to determine best course of action
- Good timekeeping
- Good levels of accuracy and attention to detail
- Able to maintain concentration over a period of time which may involve the frequent and prolonged use of IT equipment
- Good planning and organisational skills, conscientious and methodical
- Ability to make decisions within the framework of a policy, working to set protocols and procedures
- Reliable
- Flexible
- Willing to learn new skills e.g., updating the website, using new database systems
- Calm and effective under pressure
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.We strive to ensure our people feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
The NHS Business Services Authority is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.
If you have applied via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any emails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on [email protected] or 0300 330 1369.You can view our Privacy Notice here.
NHS England