[ref. x1775317] Clinical Service Manager - Liverpool
We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.We encourage all applicants to share their equality information with us.
Job overview
An exciting opportunity has arisen for a Clinical Service Manager within Liverpool Place Base Nursing. We are looking for a person who has experience in operational leadership, service development and change management. The candidate should be able to show passion and enthusiasm for the provision of community care to the population of Liverpool.
You will be working as part of a professional, supportive, friendly and forward thinking senior operational management team to ensure safe and effective service delivery for teams including District Nurses, Community Matrons and Specialist Teams.
Main duties of the job
In partnership with all stakeholders drive forward a culture of change, innovation, development and modernisation. Take a lead role in ensuring that services are effective and meet best practice benchmarks outlined in all local and strategic objectives.
To manage services, resources and information through delegated responsibility from the Head of Operations, addressing and improving the physical and mental health care needs of service users in the Division.
To lead in the operational management of the Division, ensuring a consistent approach to whole person care, through the maintenance of all clinical, operational, complaints, staffing and human resource issues.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Through delegated responsibility from the Head of Operations, to jointly lead in the management of all service clinical and operational matters as they relate to the delivery of care; ensuring appropriate audit and review as required.
To manage staff activity and ensure that human resource, sickness absence and performance monitoring and management issues are dealt with effectively and efficiently.
To take lead responsibility for the management of annual leave for those staff they manage to ensure service provision is not adversely affected.
To lead on the management of adverse incidents; ensuring that investigations are undertaken thoroughly and that subsequent recommendations are shared and implemented effectively.
To lead for the service on the monitoring of patient complaints; ensuring these are investigated timely and effectively and that recommendations from same are actioned so that learning can be shared, and delivery of care improved.
To undertake serious adverse incident, grievance, disciplinary and complaint investigations as required.
To chair disciplinary panel hearings as delegated.
To manage the performance of all Clinical Services and ensuring policies and procedures are consistently applied and clinical approaches remain valid, and evidence based.
To deputise for the Head of Operations as required and to deputise for him/her at meetings, forums, committees and working groups as required, ensuring continuous provision of service.
To take joint leadership responsibility on the development of operational strategy for the service and to actively direct and ensure engagement and participation of relevant personnel in strategic developments as they arise, for example, Team Leader Business Meetings.
To take lead responsibility for the development of service policies, procedures, protocols and guidelines as required; ensuring same are applied equitably, consistently and effectively.
To take the lead role in establishing close partnership working collaborating with personnel at all levels to ensure services provide an integrated care package which will enhance the pathwayexperience of patients within the Division.
To actively participate in the development of Trust wide policies through membership of the Trust Human Resource Policies Group.
Together with the Head of Operations control the service budget; ensuring allocated resources are utilised effectively and equitably through regular meetings with Heads of Service, associated teams and Financial Accountants.
To contribute to and actively participate in all areas of clinical governance; leading on relevant governance meetings as required in the absence of Head of Operations.
To lead on the implementation of Service wide strategic action plans ensuring that these are delivered effectively, with compliance monitored and audited as required. This will include relevant service business, activity and financial effectiveness plans.
To take appropriate action on any other duties as requested by the Divisional Management Team.
To lead on the recruitment of staff to the service; ensuring all appointments are in accordance with current workforce development objectives, remain equitable and transparent, and reflect thecurrent and future needs of the service.
To serve as the Divisional representatives on specific Divisional work steams.
To ensure clinical and operational pathways and systems are maintained, to ensure patients are able to move and transfer across Services.
To participate in the On-Cal rota for the Division; taking responsibility for the management of major untoward incidents as they arise.
To always behave in a manner which upholds the professional stature of Mersey Care NHS Trust.
To ensure appropriate levels and standards of service are maintained through the use of robust auditing and performance measurement arrangements that will include clinical audit, personal interview and engagement with patients.
To participate relevant user/carer forums and activity area community meetings as required.
To ensure that environments remain fit for purpose, ensuring adherence to all health and safety legislation and the promotion of safe effective living and working conditions for patients and staff.
To directly line manage senior staff within the service and others as required.
To support and work towards the Trusts policy and procedures on Equality and Diversity; ensuring personal practice remains consistent with these ideals and that service delivery is within statutoryand legal requirements.
The accountabilities identified above are not exhaustive and the post holder will be expected to participate in all other duties and tasks as considered commensurate with the post by the Head of Operations
Person specification
Knowledge/ Experience
Essential criteria- Experience of working in a Senior leadership role in health and social care setting
- Leading on Service User and Carer initiatives
- Evidence of good practice and clinical expertise as promoted by the individual
- Ability to work as part of a team in developing a culture that embraces change, innovation and creativity
- Clear commitment and desire to implement patient centred care programmes
Qualifications
Essential criteria- Appropriate professional qualification, e.g., RGN, RMN, RMNH, AHP or experience at Degree Level with evidence of post basic development in clinical practice
- Degree/masters or working towards same Certificate level in management
Skills
Essential criteria- Excellent organisational, communication and presentation skills – both written and oral
- Ability to influence at a range of levels and across a variety of professional groups
- Analytical skills and ability to use data to inform decision making
- Ability to lead and produce an effective team
- Experience of attending conferences as a presenter or workshop leader
VALUES
Essential criteria- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form.The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.